Return & Refund Policy
At The Timeless Fashion, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Returns & Exchange Policy
- We want you to love what you purchase. If you are not fully satisfied, you may request an exchange within 3 days of delivery.
- Eligibility: Items must be unused, unworn, and in original condition with tags.
- Process:
1. Email us at henirafashion@gmail.com within 3 days of delivery.
2. Ship the item back to our return address (details will be provided by our team).
3. Once inspected, we will process the exchange. - Note: Reverse pickup charges may apply and will be communicated during the process.
- Certain items are non-returnable, including:
- Personalized/customized products.
- Intimate items (lingerie, swimwear, etc.).
- Sale/clearance items (if marked “final sale”).
2. Cancellation & Refund
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Order Cancellation:
- Orders can be cancelled within 24 hours of placing them. For prepaid orders, payment gateway charges (2-3%) may be deducted.
- Once shipped, orders cannot be cancelled.Refunds:
- Refunds will be processed only if the product is unavailable or if the order is cancelled by Henira Fashion.
- Prepaid refunds will be credited back to the original payment method within 7-10 working days.
- COD orders will be refunded via bank transfer or store credit.
3. Shipping for Returns
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You will be responsible for paying your own shipping costs for returning your item (unless the item was defective or incorrect).
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We recommend using a trackable shipping service to ensure your returned item is received safely.
4. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 henirafashion@gmail.com
